How I Handle Cancellations in my Private Practice?

Having trouble handling clients who frequently cancel or don’t show up? For your business, your cancellation policy—what we like to call your commitment policy—can truly make a significant difference.

Let's delve into this further.

Craft Your Cancellation Policy with Strategic Insight.

Recently, we overheard one of the therapists expressing concerns about their cancellation policy and pondering how others in their field manage cancellations within their private practices.

This prompted them to take action by drafting a clear set of policies: specifically, that clients must provide at least 24 hours' notice before a cancellation to avoid being charged. For those who need to cancel within 48 hours, a fee will still apply but they can get a freebie consultation per calendar year, once they commit to move their mindset. Furthermore, if a client calls on the same day to cancel, they have the option to switch to a telephonic or video call session, or, alternatively, to pay for the missed appointment. Establishing and clearly communicating these policies to clients is essential, as it not only minimises the occurrence of no-shows but also aids in the growth and scalability of the therapist’s practice. Having these guidelines in place provides both clarity and structure, ultimately benefiting both the therapist and their clients.

Choices Provide the Client with Power.

Choices regarding no-shows and cancellations empower the therapy client significantly. By giving clients the ability to make these decisions, therapists encourage them to take ownership of their commitment to the therapeutic process. When clients understand their options and the implications of their choices, it can motivate them to be consistent in attending their sessions and ultimately reduce the likelihood of no-shows. This empowerment not only reinforces their engagement in therapy but also fosters a sense of accountability, helping them to prioritise their mental health and well-being.